Privacy Policy

Quetzal Stone Experiences is committed to safeguarding and maintaining the confidentiality of our customers’ and users’ personal data. Therefore, we will not engage in any form of commercialization of the personal data collected. This policy aims to detail how we collect, use, and protect the personal information you provide to us while using our website and associated services, as well as to inform you of your rights regarding such information.

Our privacy policy applies to all users of the website, including those who simply browse it, as well as those who actively use our services. It is important that before you decide to provide your personal data, you read and accept this informed consent, which details the treatment your personal data will receive.

If you have any questions about our privacy policy or how we handle your personal data, please do not hesitate to contact us via email info@quetzalstone.com

1. PERSONAL INFORMATION WE MAY COLLECT

We may collect personal information from you when you complete forms on the website, request travel quotes, book any of the travel experiences we offer, or hire our services. The personal information we may collect depends on the service you require and may include: full name, email address, phone number, age, proof of identity, copies of passports, driver’s licenses, information about relevant health status to access the trips we organize, dietary preferences, mobility limitations, information about your travel insurance provider and policy number, travel preferences, and any other necessary for the efficient provision of the legal services offered on this website.

We will only request the strictly necessary information to fulfill your requests or needs. We respect our users information and do not solicit data that is irrelevant to the purposes of the services.

Additionally, when you visit our website, we may collect various types of information, this includes data automatically provided by your browser to our servers, records stored on our web servers regarding your interaction with our website and the pages you viewed, data we capture or store on your computer using cookies or other technologies, and information you input into forms and fields on our website. You have the option to allow, reject, or delete these cookies at any time. For more information on this matter, please refer to section ix regarding our cookie policies.

1. PURPOSE OF PROCESSING PERSONAL DATA

The company will process the data for the following internal purposes:

• PERIOD FOR RETAINING YOUR DATA

We will retain your personal data for a period of four years from your last interaction with us. However, in the event that the user requests deletion, only the data necessary for the exercise or defense against future claims will be retained as well as to fulfill any legal, accounting, or reporting obligations.

1. DATA CONTROLLER

The data controller for the personal data collected through this website is PRODUCCIONES TURÍSTICAS QUETZAL STONE S.R.L. (hereinafter The Company), a company incorporated under the laws of Costa Rica, with corporate identification number 3-102-892303, located in Heredia Costa Rica. For any inquiries or requests related to the processing of personal data, you can contact us via info@quetzalstone.com or +506 83511895.

1. RECIPIENTS OF INFORMATION AND THIRD PARTIES WITH ACCESS TO INFORMATION

We disclose your personal data to third-party service providers who assist us in providing and managing our services, such as hosting providers, transportation companies, airlines, tour operators, and contractors. We ensure that only the necessary information is disclosed for the execution of the service, and we require these third parties to provide the same level of protection for your personal data as you would expect from us.

We may disclose your personal data to comply with any legal obligation, court order, or governmental request, or to protect the rights, property, or safety of our company, our customers, or others.

1. CONSEQUENCES OF NOT PROVIDING YOUR DATA

While you have the option not to disclose your personal information, please note that if certain information is necessary to provide you with our services or deliver products, we may not be able to offer some or all of our services without it. Additionally, in some cases, providing your data to authorities during travel may be a legal obligation for us.

• YOUR RIGHTS

In accordance with data protection laws users have the following rights regarding the processing of their personal data by the company:

1. Right of access: You have the right to know how we collect and use your personal information.
2. Right to rectification: You have the right to have your personal data amended if it is inaccurate or incomplete.
3. Right to erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw your consent, when you object to the processing, or when the data has been unlawfully processed.
4. Right to object: You have the right to object to the processing of your personal data under certain circumstances, such as when it is processed for direct marketing purposes or when the processing is based on legitimate interests pursued by the data controller or a third party. If you object to such processing, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
5. Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.
6. Right to withdraw your consent: You are free to withdraw your consent at any time, where we rely on your consent as a legal basis for processing.
7. Complaints to the Data Protection Authority: We adhere to the regulations set forth by the Data Protection Agency of Costa Rica. In addition to the rights outlined above, you have the option to address any complaints or concerns you may have with this supervisory authority, which has the authority to ensure our compliance with relevant laws. However, we encourage you to reach out to us initially to discuss any complaints or concerns you may have, as we are committed to assisting you to the best of our ability.

For the exercise of any of these rights, you only need to send a written communication to the following email address: info@quetzalstone.com detailing your request and providing the necessary information to address your inquiry. Please note that we may ask you to verify your identity to ensure the protection and security of your information.

We will respond to all inquiries within 5 business days. Please note that this timeframe is to acknowledge the receipt of your request. However, depending on the nature of your inquiry, we may require a longer period to address it fully.

• DATA SECURITY

We are committed to protecting your personal data and taking all reasonable measures to do so. We require trusted third parties who have access to your data to also have a duty to protect it.

We have implemented appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include SSL certificate, secure servers, encryption, secure data storage, access controls, and regular security assessments. Despite our best efforts, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. However, we continuously strive to maintain the highest standards of data security to protect your information.

1. COOKIE POLICY

This website uses cookies to improve user experience and provide tailored services. Cookies are small text files placed on your device to track usage patterns and preferences. By using our website, you consent to the use of cookies in accordance with this policy.

We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionalities such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
• Analytical Cookies: These cookies allow us to analyze how visitors use the website, which helps us improve its performance and relevance. We use third-party analytics services to track and report website traffic. These cookies do not collect personal information unless you provide it voluntarily.
• Preference Cookies: These cookies enable the website to remember information that changes the way the website behaves or looks, such as your preferred language or region.
• Advertising Cookies:

When you visit our website for the first time, you will encounter a pop-up providing information about cookies and your rights regarding their use. You have the option to opt-out and object to the continued use of non-functional cookies. Additionally, you can manage your cookie preferences at any time by adjusting your browser settings to allow, reject, or delete cookies. However, please be aware that blocking certain types of cookies may affect your browsing experience on the website.

1. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Any changes or updates will be effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by prominently posting a notice on our website.

1. APPLICABLE LAW

Our privacy policy is subject to the law of Costa Rica and disputes can be determined by the courts of San José, Costa Rica.

• CONTACT US

If you have any questions, concerns, or complaints regarding this Privacy Policy or our practices regarding your personal data, please contact us at info@quetzalstone.com.

Ojo con este plazo ya que hay que cumplirlo porque así lo determina la ley de protección de datos de CR.

Indicar solo las medidas de seguridad que realmente aplican y están siendo consideradas.

Su sitio web usa cookies de marketing? En caso que no pueden eliminar lo que se indica sobre esas cookies.